Synchronization & Data Settings
Description of the synchronization and its required device settings..
The app supports manual and automatic synchronization to ensure that all data is available to the user.
In order to make sure that the app is syncing, enable it in iOS as well check the app settings.
Generally Yonder remains usable while the application is being updated (with the exception of the initial installation).
In general the iOS settings overrule the individual app settings. If in iOS the use of mobile or cellular data is not granted, the app wont sync even the app settings would permit the use of mobile or cellular data.
So please ensure, that the usage is granted.
The app supports both manual and automatic synchronization to ensure all data is accessible to the user.
To ensure the app syncs properly, ensure that data usage permissions are granted in iOS for proper syncing.
Important Note
Be aware that iOS settings take precedence over individual app settings. If mobile or cellular data usage is disabled in iOS, the app will not sync, even if mobile or cellular data is enabled in the app’s settings.
Yonder App Synchronization
There are 2 types the Yonder App is synchronizing:
- manuall synchronization
- automatic synchronization
Typically, Yonder remains fully functional while updates are being applied, except during the initial installation.
Manual synchronization
The user has the possibility to initiate synchronization at any moment by clicking the sync button.
Prerequisite:
- user is authenticated
- device is online
- application is running in the foreground
Initiate a manual synchronization
You can trigger a manual sync in two ways:
- pressing the Sync button
- swiping down the primary column
Automatic synchronization
The application will start a synchronization in the following cases:
- Initial synchronization
- Running app synchronization
- Background app synchronization
Initial synchronization
The initial syncronization will start when installing Yonder. An automatic synchronization process will commence, downloading all the authorized data accessible specific to the user.
The duration of this initialization phase will vary depending on the data volume, potentially requiring a longer time. It is crucial for the user to maintain a stable internet connection during the initial synchronization and avoid going offline.
The app is usable once the initial installation has been performed successfully.
Prerequisite:
- user is authenticated
- device is online
Running app synchronization
During the use of Yonder, the app periodically checks for new content and updates your data if needed.
The interval is:
- offline to online if > 15 mins offline
- hourly
Prerequisite:
- user is authenticated
- device is online
- application is running in the foreground
Background synchronization
Yonder performs background app refresh as a separate activity, periodically updating your data automatically without user interaction.
Note: the background app refresh is a feature provided by Apple and cannot be configured or scheduled within the app.
Prerequisite:
- user is authenticated
- device is online
- application is not terminated and running in the background for at least 15 mins
Synchronization on weak connection
In both the initial- and a manual synchronization, Yonder assesses the connectivity type and identifies a poor connection for:
- cellular generation = 2G, 3G
A corresponding info message will be displayed informing the user that a sync will take longer.
Synchronization error messages
In case the synchronization can not be performed as intended, Yonder will prompt the user for:
- No network connection
- Incomplete (partial sync)
- Not enough free disk space (checked starting an initial sync)
Wi-Fi data settings
Ensure that Wi-Fi access is granted
Mobile data settings
Using a SIM card and wanting to make sure that mobile data can be used, ensure that ‘Mobile Data’ is allowed in the iOS control center:
Yonder app settings
iOS mobile data settings differ between iPadOS and iOS, particularly in how they are displayed and managed, depending on whether the device has a SIM card slot and an active SIM card.Below are the key differences, specifically in the context of mobile data settings and app usage behavior.
General Mobile Data Settings
iPhone
On iPhones, the Mobile Data option is always displayed in the device's general settings.
Mobile data for apps is automatically governed by the iPhone’s general Mobile Data setting.
iPad (SIM-enabled)
On SIM-enabled iPads, the Mobile Data option will only appear in the device's general settings if the user has manually enabled it. If mobile data is not enabled in the general settings, the option will be hidden by default.
App Mobile Data Usage
With recent updates, the mobile data usage of apps will no longer be disabled by default on either iPhones or iPads.
Standard behavior:
The app’s mobile data usage follows the status of the Mobile Data setting as configured in the device’s general settings.
iPhone: The app will respect the general mobile data status at all times.
iPad: Mobile data usage for the app will depend on whether the user has enabled mobile data in the iPad’s general settings.
Changing Mobile Data Settings from the App
When selecting the 'Mobile Data Settings' option within the app’s settings App Preferences > Sync Options, you will be guided directly to the corresponding iOS Mobile Data settings for the device (iPhone or iPad). This provides a seamless way to manage mobile data preferences without navigating through multiple system menus.
Important Note
On SIM-enabled iPads, users must ensure that mobile data is enabled in the general settings and for apps to use it.
App Update
iOS apps are automatically updated based on the system settings for automatic updates. By default, iOS tries to update apps during times when your device is likely to be plugged in and connected to Wi-Fi. This typically means updates are more likely to occur during overnight periods when the device is charging. Here are the key conditions under which automatic updates happen:
- Wi-Fi Connection: Automatic updates usually require a Wi-Fi connection to avoid using cellular data.
- Power Source: Updates are more likely to occur when your device is plugged in to ensure it has sufficient battery.
- Idle Time: The system tries to perform updates during periods when the device is not in active use, such as during the night.
To ensure that automatic updates are enabled, you can check your settings:
1. Go to Settings.
2. Tap on App Store.
3. Under the Automatic Downloads section, make sure App Updates is toggled on.
4. Optionally, you can also toggle on Automatic Downloads under Cellular Data if you want updates to happen over cellular networks, though this is typically off by default to save data.
If you prefer to manually update your apps, you can always go to the App Store, tap on your profile picture in the top right corner, and scroll down to see available updates.
Important Note
iOS typically schedules automatic updates for apps and the operating system during times when the device is idle, connected to Wi-Fi, and plugged in to charge, often during nighttime hours. This timing reduces interruptions and ensures updates are completed efficiently without draining the battery.
On iOS, you cannot push a new app version to a device in the same way that a system administrator might push updates to devices in a managed IT environment. For larger organizations we hence recommend the use of a Mobile Device Management (MDM) solution:
- Organizations using Mobile Device Management (MDM) solutions can push app updates to managed devices.
- MDM tools (such as Jamf, Intune, or MobileIron) can distribute app updates directly to enrolled devices.
- This requires the devices to be enrolled in the organization's MDM system.
iPad OS - App Refresh
In order to ensure synchronization on the iPad, please ensure below prerequisites:
Background App Refresh
Prerequisite:
- user is authenticated
- device is online
- application is not terminated
- Background App Refresh is enabled:
App Updates
To enable automatic app updates on an iPad, you can follow these steps:
- Open the Settings app on your iPad.
- Scroll down and tap on App Store.
- Under the Automatic Downloads section, toggle on App Updates.
- (Optional) If you want app updates to happen over cellular data, you can enable Automatic Downloads under Cellular Data and then turn on App Downloads. Note that this might use more data if you're not on Wi-Fi.
This setup will ensure that your iPad automatically updates apps when new versions are available, as long as it's connected to Wi-Fi (or cellular, if that option is enabled).iOS updates apps automatically, but it usually does so in the background when your device is connected to Wi-Fi, plugged in, and not actively in use.
This timing can mean updates may not happen immediately when they’re released. If you want apps to update more promptly, here are a few tips:
Manually Check for Updates:
- Open the App Store.
- Tap your profile icon in the upper-right corner.
- Scroll down to see Pending Updates and pull down to refresh the list. Tap Update All to get the latest versions immediately.
Restart the Device:
- Occasionally, restarting the iPad can prompt any queued updates to process, especially if the device has been running for a long time without a reboot.
Check Your Wi-Fi Connection:
- Sometimes, automatic updates may pause if the Wi-Fi connection is spotty or slow. Ensure your iPad is connected to a reliable Wi-Fi network.
Update to the Latest iPadOS:
- Sometimes, newer iPadOS versions improve the speed and reliability of app updates. Check for any pending system updates under Settings > General > Software Update.
iPhone OS
In order to ensure synchronization on the iPhone, please ensure below prerequisites:
Prerequisite:
- user is authenticated
- device is online
- application is not terminated
-
Background App Refresh
iPhone OS may terminate background app refresh in order to optimize your phone's performance and battery efficiency. In this case Yonder will indicate a warning message that ‘Synchornization could not be completed’. To finalize your synchronization, please re-initiate it by clicking on the Sync icon. -
Cellurar Data
In order to use your cellular data plan if required.
You can check if Background App Refresh is enables also in: Settings > General > Background App Refresh and validate (enable / disable) Yonder.
General iOS behaviour
-
System Triggers: iOS monitors various factors such as network availability, device activity, and power status to determine when to initiate background app refresh for specific applications.
-
Refresh Intervals: iOS manages the frequency and timing of background app refresh based on factors like app usage patterns and device resources. It aims to strike a balance between keeping apps updated and conserving battery life.
-
Scheduled Updates: iOS determines the optimal times to refresh each registered app's content based on historical usage data. It may consider factors like when the device is connected to Wi-Fi, charging, or during periods of low activity.
- Background Fetch: iOS periodically wakes Yonder in the background to allow it to perform small tasks and fetch new content. Apps are given a short window of time to execute their refresh operations before being suspended again.
Note: the exact behaviour and capabilities of background app refresh can vary based and defined by the specific iOS version, device settings, and app permissions.
The app needs to be opened in the background (not closed / swiped away)
You have control over enabling or disabling background app refresh for individual apps in the device settings to manage battery life and data usage.
Date & Time
Please set the “Date & Time” settings of your iPad to 24h.
